Zero tolerance Coöperatie City Terminals as per 01/01/2023

Dear customer,

In recent months, as Coöperatie City Terminal, we have been increasingly confronted with excessive and transgressive behaviour by drivers visiting our terminals. The visits take place at one or more of our members namely: Rotterdam Shortsea Terminals, Rail Service Center Rotterdam, Matrans, Mainport Neelevat, Mainport Container Services or Kramer Waalhaven. The behaviour manifests itself in manually pushing open barriers, deliberately driving through closed barriers, ignoring site rules, ignoring instructions from our (security) staff and aggressive behaviour towards our (Security) staff.
On several occasions, we had to seek the help of the police.

Whatever the reason for this behaviour might be, we no longer accept it. The limit has been reached!

Download the complete memo here

Automation of our lanes at ZONE10

This week we started with the automation of our lanes at ZONE 10.

For the drivers who are visiting RST ZONE 10 and who are directed to transferpoint BLOKKEN Z10, this means that they need to pick/drive into a lane themselves and confirm this lane at one of the three kiosks over there.
Please make sure that the cabine of the truck is on the yellow marker on the ground. Only then, the lane would be visible at the kiosk.

Note: For drivers who are directed to transferpoint STOP 10 at ZONE 10, please be aware one needs to use the gates at ZONE 09 as shown on the ticket. Since the tickets shows ZONE10, STOP10 it often occurs that drivers end up at the wrong transferpoint (BLOKKEN Z10).

At the kiosk, the driver can use his cargo card to select the lane the truck is parked.
If any troubles, the intercom can be used at the kiosks, so an employee of RST can assist:
– E.g. Lane is not visible at the kiosk?
First, check if the truck is placed correctly as described above.
If this is the case, please use the intercom.